13-06-2016 03:41 PM - edited 13-06-2016 11:00 PM
My card was skimmed and someone withdrew just over two thousand dollars from my savings account via different ATMs in Sydney over a two-day period. I had my card with me all the time and no-one knows my pin, so this is most probably a case of card skimming.
I contacted bankwest immediately and they froze my card and asked me to submit a "dispute form" and I was told it can take up to 8 weeks for the dispute to be handled, and they couldn't guarantee that I will get my money back.
I've talked to a few people who have gone through a similar situation either in Australia or overseas and in all cases the bank (including Commonwealth bank) immediately returned their money before even doing an investigation.
Have you had your Bankwest bankcard stolen or scammed in a similar way, or somehow had money stolen from your bank account? If yes, did you get it back? After how long?
on 14-06-2016 12:23 PM - last edited on 15-06-2016 12:49 PM by PeteW
14-06-2016 12:26 PM - edited 14-06-2016 12:27 PM
Bankwest's official information on this:
If you have already lodged a Transaction Dispute form and you’re waiting for the funds to be returned to your account, please bear with us while we complete our investigation. Disputes of this nature can often take several weeks to resolve as we often need to retrieve documentation from the other financial institutions or merchants involved. We will contact you as soon as our investigation is complete.
Looking through the PDS and other documents related to transaction accounts, there's no clear statements on the timeline for this.
If the unauthorised use of your account has resulted in financial hardship, I'd strongly suggest calling Bankwest to ask that they expidite the investegation, or make a faster ruling to confirm that you weren't liable for the transactions so as to restore your funds to the account faster. Nothing wrong with applying a little pressure and follow up to get things moving IMHO.
on 15-06-2016 08:51 AM
on 15-06-2016 09:28 AM