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How do I contact customer service via email

Posted by 427cobraman 427cobraman
Message 1 of 6 4,928 Views

I need to contact the bank customer service via email? 

 

Thanks

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Re: How do I contact customer service via email

[ Edited ]
Posted by SarahF SarahF
Message 2 of 6 4,926 Views

Hi @427cobraman - you can send us a BankMail message by following the below steps Smiley Happy This is a secure message between Bankwest and yourself via Online banking. For more information you can view our BankMail help page. 

 

  1. select bankmail from the message centre menu
  2. click compose
  3. select the relevant subject for your enquiry
  4. type your message in the space provided and attach any files if needed
  5. click send

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Re: How do I contact customer service via email

Posted by davidswann davidswann
Message 3 of 6 3,907 Views
 
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Re: How do I contact customer service via email

Posted by LyndsC LyndsC
Message 4 of 6 3,905 Views

Hi @davidswann, for security reasons we can't access or discuss any personal account information via unsecured email, so you'd need to send us a Bankmail if your enquiry relates to your specific account details. Alternatively, if it's just general information you require, we can help with this via the forum. Thanks!

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Re: How do I contact customer service via email

Posted by Brudigan Brudigan
Message 5 of 6 3,377 Views

I have an email saying I have a new estatement available and the link goes to;  <http://primitivoconstruction.com/statement.html>

I am trying to forward it for investigation.  I am 8 time zones away and haven't been in Australia since 1983.

Some one is trying to SCAM your customers, but how they got my email I have no idea.

I don't think BankMail is available to me (no account) or necessary.

A regular email would satisfy me.   I will include FULL headers.

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Re: How do I contact customer service via email

Posted by DanaeC DanaeC
Message 6 of 6 3,354 Views

Hi @Brudigan, we are aware of a phishing email being sent to both Bankwest and non-Bankwest customers advising that a new e-Statement is available to view. If you have opened this, we would suggest having your computer screened and cleaned to ensure that it is secure.

In future if you are unsure if an email you have received is genuine, you are able to forward it on to abuse@bankwest.com.au. For further information, including examples of possible phishing emails, you can
take a look at our Security Centre.


Thank you.

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