on 29-12-2016 08:30 PM
In November, I chose to receive my statement electronically to avoid the $1.25 paper fee. I received my first paperless statement through email on the 2nd of December, but the payment was only due on the 28th. As this was a change of habit foe me, I completely forgot about this and only made the payment this morning (the 29th).
My payment was one day late and i got hit with the $25 late fee. I intend to go back to paper statements, unless there is a way to receive a payment reminder (SMS or email), as any late fee is equivalent to 20 months of paper statements at $1.25 each.
Please let me know if it is possible to set up a payment due alert on my account, without using the mobile App.
on 29-12-2016 11:05 PM
What you've asked for is the subject of an existing feature request that's been made here on the forums, which has been forwarded to the responsible team for consideration.
@LyndsC: Is there any chance of a progress update on that feature request? i.e. Has the suggested enhancement been accepted for future development, or been lucky enough to already be on the schedule of a future release cycle?
on 30-12-2016 04:04 PM
Hi @Jc, currently our easy alerts via our mobile app are the only payment reminder we currently have. We do have the function to future date your payments in our online banking, so it may be best to set up a transfer for the due date when you first receive your eStatement to avoid missing the due date in future.
In regards to the requested feature, at this stage we don't have any new updates @thewinchester, however we will let you know as soon as we do.
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