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How can I do linked account transfer?

Posted by Vien Vien
Message 1 of 7 533 Views

I opened a telenet safer and want to transfer money back to my transaction account. Where can I found "linked account transfer" option? Under my "payment and transfer" there are only 2 options "scheduled payment" and "payment history". Thanks.

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Re: How can I do linked account transfer?

Posted by LyndsC LyndsC
Message 2 of 7 520 Views

Hi @Vien, can I ask if you are using the app or a computer to do this?

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Re: How can I do linked account transfer?

Posted by Vien Vien
Message 3 of 7 517 Views

Hi LyndsC, I used the phone app. I should use a computer I guess? Thanks for your response.

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Re: How can I do linked account transfer?

Posted by LyndsC LyndsC
Message 4 of 7 516 Views

If you're using the app @Vien, you'll need to select the account you're transferring from and then select the "Make a payment" button down the bottom of the screen. Let me know how you go :-)

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Re: How can I do linked account transfer?

Posted by Vien Vien
Message 5 of 7 514 Views

Hi LyndsC, thanks for helping me.

 

If I choose my transaction account, yes a "Make a payment" button appears on the bottom of the screen.

If I choose my telenet saver, no button nothing at all. Just the balance displayed.

 

I tried open my accounts in a computer. Stuck again. I found the "Linked account transfer" under "Payment & transfer", but my telenet saver didn't appear as "transfer from" account.

 

Do you have any other way I can try?

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Re: How can I do linked account transfer?

Posted by LyndsC LyndsC
Message 6 of 7 513 Views

If you can log in via the computer and select "Message now" you can speak with one of my colleagues, who will be able to assist you through it @Vien

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Re: How can I do linked account transfer?

Posted by Vien Vien
Message 7 of 7 512 Views

Thanks LyndsC, I'll do that.

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