on 08-08-2018 04:04 PM
Received my Ring today and it’s way too large. I used their sizing kit and followed the instructions but only fits if I wrap something around it. Not sure how to fix the sizing.
09-08-2018 10:11 AM - edited 09-08-2018 10:12 AM
Hi Wren, sorry for the trouble here. I've used the sizing kit myself without issue, so it seems that perhaps we've sent out the wrong size instead. There's a few ways we can help you here:
- You can jump onto our messaging service, any time of day or night and we can discuss with you from your App or Online Banking. See https://forum.bankwest.com.au/t5/Online-Banking/In-App-Messaging-is-here/m-p/8351#M2201
- You can reach us 24/7 on our contact centre number - 13 17 19.
Once we can hear from you we can look into your accounts and go from there Hope to hear from you soon Wren!
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