on 04-03-2018 04:54 PM
I have received my halo ring and activated it and set a pin. It is not working when I try to pay using it at eftpos terminals. I have tried every possible angle. I look like a wierdo trying to pay with a ring and get strange looks from other customers and checkout staff. I know it is activated and working because it worked 1 time at a KFC because I kept trying for a few minutes and it went through. I have since tried many times at other places and it just does not work, no matter how I position the ring or my hand.
on 05-03-2018 12:37 PM
Hi @jeni16, I'm sorry to hear this. Whilst there is a bit of an art to fist-bumping with the Halo payment ring, it certainly shouldn't be causing you the issues outlined above. Whilst I'm unable to view your account via the Forum for security reasons, if you could please send through an email to Forum@bankwest.com.au, including your full name, Forum username, best contact number and a brief outline of the above, I'll set up a call back for you to discuss how we can get this sorted. Thank you!
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