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PLF
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Halo Ring Activation.

Posted by PLF PLF
Message 1 of 4 78 Views

Got the Ring, Followed the instructions. Ring is not in the drop-down box. 1300 number did not help. Human: Answered many questions (15 step security verification) but could not recall ever calling bankwest and having a verbal password and then asked for the year of account activation. Tried on-line chat and no answer (I'm still not quite screaming in a pillow at this stage) The point is that I didn't need to be identified when I was notifying of an error of ommission on an account for Halo ring activation.

Gave up - ring is useless to me so is in the post for refund. Great Chat.

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Re: Halo Ring Activation.

Posted by MegB MegB
Message 2 of 4 73 Views

Hey @PLF, sorry to hear you've had such a mission with the Halo, that's definitely frustrating and I'd like to arrange for a specialist to give you a buzz to discuss your experience. If you could please flick me an email to forum@bankwest.com.au, with your forum username, full name and best contact number I'll arrange a call.

 

If the Halo isn't showing in the drop down box, it's likely that its linked to a credit card and not a transaction account.

The credit card Halo is like an additional card for the account, so the "card details" are the same as the physical card and won't show as a separate line in the drop down box.

The transaction account Halo is a separate Debit Mastercard linked to the account so will have it's own "card details" and will appear in the drop down box.

 

 

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PLF
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Re: Halo Ring Activation.

Posted by PLF PLF
Message 3 of 4 62 Views

Hi and thanks. Email sent:

As below:

If the Halo isn't showing in the drop down box, it's likely that its linked to a credit card and not a transaction account.

Spoiler
YES

The credit card Halo is like an additional card for the account, so the "card details" are the same as the physical card and won't show as a separate line in the drop down box.

Spoiler
Ok

The transaction account Halo is a separate Debit Mastercard linked to the account so will have it's own "card details" and will appear in the drop down box.

Spoiler
It doesn't - tht's the problem

 

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PLF
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Re: Halo Ring Activation.

Posted by PLF PLF
Message 4 of 4 30 Views

Thank you for you assistance- all good now. 

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