2 weeks ago
The outlet set-up is frustrating enough - but allowing a trainee teller to struggle on his own takes the gold cup. He made several mistakes, and I received a call from him today telling me the transaction has been invalidated ... and apologized for something that was NOT his fault.
What was at fault was BankWest training, and the BankWest clerk in charge who disappeared behind a locked door with a client and would not come out to a) supervise, b) countersign and c) make sure everything was all right with her trainee. I heard her say to him, "It's not difficult, Michael."
Well yes, Clerk - it is difficult to carry out a completely NEW transaction. It is difficult to deal with a confusing foreign cheque with a growing queue of annoyed clients who had nowhere to sit, no other teller to help them ... it's difficult, disastrous, annoying and despite being a client since before BankWest was BankWest, in the days of the R&I Bank, I would have walked out of there. I had ALREADY walked out of the Commonwealth Bank branch across the concourse because they wanted to charge me a foreign bank fee.
Face-to-face banking has become a nightmare. But there is no way to avoid it if one has a foreign cheque.
No way - I am stuck with banks that are not banks, not shops, not agencies, which sometimes have THREE meet-and-greet people and no TELLER.
Fix it, BankWest - fix it ... or I will walk off to a bank somewhere that has TRAINED tellers.
It was not Michael's fault - he was not properly trained and was let down by his "branch manager" - yet he apologized. Maybe he should open his own bank.
2 weeks ago
Hi @AnnoyedKarrinyup, thank you for taking the time to let us know of your recent experience in branch. This is certainly concerning and I'd like to get this looked into.
If you could please email your full name, Forum username and best contact number to Forum@bankwest.com.au we'll address this with the Area Manager and have them give you a call to discuss your concerns.
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