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Feedback: Replaced Smart ATM's with the wrong stickers

Posted by thewinchester thewinchester
Message 1 of 3 729 Views

I passed along some feedback via Twitter the other week, about a recently upgraded Wincor-Nixdorf Smart ATM (Joondalup WA) getting the wrong stickers applied (Cash Out sticker, not Cash In and Out) - which might lead to some confusion for customers.

 

Well, whilst that one was fixed - it seems that there's some others out there that have been replaced with the same issue.

 

Latest one i've spotted is at the Raine Square WA branch, where the left-most outside Smart ATM indeed was suffering the curse of the wrong stickers applied.

 

Might be worth a conversation with the team responsible for ATM replacements, and make sure their Quality Control process includes checking the replaced ATM's all have the right stickers on them.

 

(And seriously, how few customers actually pay close enough attention to spot this problem - pretty sure there isn't many) Smiley Very Happy

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Re: Feedback: Replaced Smart ATM's with the wrong stickers

Posted by SarahF SarahF
Message 2 of 3 725 Views

Hi @thewinchester, after the Joondalup issue we had, our team are now looking into this issue and are addressing it. Surprisingly you're the only person that has noticed and let us know via social media/ the Forum. So good eye for detail!

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Re: Feedback: Replaced Smart ATM's with the wrong stickers

Posted by thewinchester thewinchester
Message 3 of 3 723 Views

Can confirm @SarahF that Joondalup has been rectified, saw it yesterday when walking past that it had been swapped over.

 

Now they can have fun swapping the stickers on Raine Sq, and hopefully not repeat the error anywhere else Smiley Happy

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