on 29-01-2016 11:51 AM
I passed along some feedback via Twitter the other week, about a recently upgraded Wincor-Nixdorf Smart ATM (Joondalup WA) getting the wrong stickers applied (Cash Out sticker, not Cash In and Out) - which might lead to some confusion for customers.
Well, whilst that one was fixed - it seems that there's some others out there that have been replaced with the same issue.
Latest one i've spotted is at the Raine Square WA branch, where the left-most outside Smart ATM indeed was suffering the curse of the wrong stickers applied.
Might be worth a conversation with the team responsible for ATM replacements, and make sure their Quality Control process includes checking the replaced ATM's all have the right stickers on them.
(And seriously, how few customers actually pay close enough attention to spot this problem - pretty sure there isn't many)
on 29-01-2016 01:36 PM
Hi @thewinchester, after the Joondalup issue we had, our team are now looking into this issue and are addressing it. Surprisingly you're the only person that has noticed and let us know via social media/ the Forum. So good eye for detail!
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on 29-01-2016 01:38 PM