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Dumbfounded

Posted by gpmt25 gpmt25
Message 1 of 2 112 Views

I banked a large cheque a week ago today, and am being advised by Bankwest that it will take another 2 days to clear.  THAT IS 8 BUSINESS DAYS.  Your website says 3-5 business days.  You are obviously getting interest on my money, because I certainly aren't... 

Feeling ripped off.

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Re: Dumbfounded

Posted by LyndsC LyndsC
Message 2 of 2 110 Views

Hi @gpmt25, the clearance time on a cheque depends on a few factors, such as the type of cheque, when and how it was deposited, and if it is in AUD or a foreign currency. To be able to clear the funds of a cheque, we rely on confirmation from the bank who issued it, without this the cheque can not be cleared. For security reasons we can't access or discuss any personal details over the forum, however if you can give us a call on 13 17 19, or live chat with us we can look into this further for you.  You can access live chat during WA business hours by logging into online banking using a computer and selecting "Chat now". Thanks.

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