Bankwest Forum

Ask a new question
Reply
New Member

Double transaction "authorisation only"

Posted by luciandreoni luciandreoni
Message 1 of 4 631 Views

I have recently made a purchase and think I may have been charged twice for it. I was looking through my transaction statements and found two of the same transactions for that single purchase. Same amount withdrawn, only difference was that the second transaction said "authorisation only". 

 

Is this a bankwest problem? Or should I contact the shop that charged me? Have I been charged twice??

Reply
0 Kudos
Moderator

Re: Double transaction "authorisation only"

Posted by LyndsC LyndsC
Message 2 of 4 630 Views

Hi @luciandreoni, can I ask if the transaction was a foreign transaction or a local one?

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Double transaction "authorisation only"

Posted by luciandreoni luciandreoni
Message 3 of 4 580 Views

Hi, the transaction was a local one. 

I have contacted the shop and they have confirmed that there is no double entry for the transaction on their end so I guess it must be a bankwest issue

Reply
0 Kudos
Moderator

Re: Double transaction "authorisation only"

Posted by DanaeC DanaeC
Message 4 of 4 577 Views

Hi @luciandreoni, this actually happened to me recently!
I made a purchase on my card at a vending machine, where the most expensive item was $7.00. This amount was held in authorisation, as well as the $2.80 for the item I had purchased. After 7 business days (which is the standard time frame for an "Authorisation Only" transaction) the $7.00 was removed automatically, and the $2.80 cleared.
We aren't able to see your account(s) via the Forum, so to confirm that you haven't been charged twice it would be best to have a quick chat with our Contact Centre. You can call them on 13 17 19, or you can log in to your Online Banking from a PC and select the "Message us Now" tab for assistance. Both services are available 24/7 for your convenience.
Let me know how you go.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.