4 weeks ago
I have recently made a purchase and think I may have been charged twice for it. I was looking through my transaction statements and found two of the same transactions for that single purchase. Same amount withdrawn, only difference was that the second transaction said "authorisation only".
Is this a bankwest problem? Or should I contact the shop that charged me? Have I been charged twice??
3 weeks ago
2 weeks ago
Hi, the transaction was a local one.
I have contacted the shop and they have confirmed that there is no double entry for the transaction on their end so I guess it must be a bankwest issue
2 weeks ago
Hi @luciandreoni, this actually happened to me recently!
I made a purchase on my card at a vending machine, where the most expensive item was $7.00. This amount was held in authorisation, as well as the $2.80 for the item I had purchased. After 7 business days (which is the standard time frame for an "Authorisation Only" transaction) the $7.00 was removed automatically, and the $2.80 cleared.
We aren't able to see your account(s) via the Forum, so to confirm that you haven't been charged twice it would be best to have a quick chat with our Contact Centre. You can call them on 13 17 19, or you can log in to your Online Banking from a PC and select the "Message us Now" tab for assistance. Both services are available 24/7 for your convenience.
Let me know how you go.
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