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Credit card paper statement fee

Posted by Dianne Dianne
Message 1 of 4 887 Views
Is the new fee charged for credit card statements legal?
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Re: Credit card paper statement fee

Posted by LyndsC LyndsC
Message 2 of 4 878 Views

Hi @Dianne, thanks for contacting us in regards to this. We certainly don't want you to have to pay for paper statements, which is why you can avoid this fee by registering for eStatements and we've also made some updates to our systems to ensure you can register and view your statements via online banking or in our mobile app.

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Re: Credit card paper statement fee

Posted by Peggyli Peggyli
Message 3 of 4 726 Views

But can Bankwest charge paper statement fee out of the blue? I found it extremely unfair and force customer use internet banking

 

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Re: Credit card paper statement fee

Posted by LyndsC LyndsC
Message 4 of 4 716 Views

Hi @Peggyli, we did advise customers before the change was taking place. We're certainly not forcing customers to use online banking, however we do offer it as a free alternative to paper statements.

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