on 04-12-2018 03:07 PM
on 05-12-2018 03:23 PM
Hi @Sherionly, I'm sorry to hear you've been charged a Counter Fee due to our ATM being out of order. This is definitely frustrating.
If you could please log into your online banking and hit the 'Message us now' button (or the 'Ask us' button if using our app), we can look into refunding this for you. Our Online Messaging Team are available 24/7 365 to assist.