on 18-02-2017 05:46 PM
My husband and I have been separated since early August 2016. We have a joint account which he left in deficit as he did not ensure adequate funds for his Gem Visa payment to come off. As a result the bank charged a dishonour fee. The account has been dormant ever since but continues to earn monthly fees. I went into the Osborne Park Branch to attempt to close the account. The teller was blatantly rude and in front of me changed the account to two to sign making my life that much more difficult. My husband refuses to go into a branch to sign to close the account. Please advise what you want me to do as the deficit continues to rise on this account.
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on 21-02-2017 10:21 AM
Hi @caher031169, I'm really sorry to hear of your experience in store - I understand these situations can be tricky. To have the account updated and closed, both parties will need to attend a store and sign their approval. I've looked into this with our team to see your options as your husband is refusing to go into a store. I've been advised that you both will need to go in however you do not need to attend the same store at the same time. They advised that in some past cases a court order has been needed to instruct the other party that they must follow the banks process (which means he would be told he has to go into a store).