Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

Cancellation of a made payment

Posted by pjk1982 pjk1982
Message 1 of 4 1,473 Views
Hi there a payment has been made from my account and I would like to cancel it. What do I do
Forum Manager
SOLUTION

Re: Cancellation of a made payment

Posted by SarahF SarahF
Message 2 of 4 1,473 Views

Hi @pjk1982, in this case if you've done a transfer incorrectly you'll need to call us ASAP on 13 17 19 or log into online banking via a computer to send us a Bankmail message or live chat so our team can look into your options for retrieving the funds. Thanks!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Cancellation of a made payment

Posted by ANN1960 ANN1960
Message 3 of 4 655 Views

I have booked the hotel on behalf of my friend and paid by credit card.  Unfortunatly my friend has a serious medical condition has to do an operation.  At that moment she is unable to travel until all treatments finish.  But the hotel and booking.com not  allow me to cancel.  I wish to stop the payment for them.


@pjk1982wrote:
Hi there a payment has been made from my account and I would like to cancel it. What do I do

 

Reply
0 Kudos
Moderator

Re: Cancellation of a made payment

Posted by LyndsC LyndsC
Message 4 of 4 653 Views

Hi @ANN1960, it would be best to contact us over the phone on 13 17 19, or via our secure messaging service online so that we can look into this and discuss your options. You may be able to dispute this transaction, although this will take into consideration the terms and conditions of the hotel and websites cancellation policies.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.