on 10-07-2018 01:26 PM
Hello, i recently (moments ago) ordered a bankwest halo ring at one of your western Sydney branches.
I ordered the ring in a specific size using the Bankwest sizing kit, but after reading various reviews, it came to my attention that i probably should have ordered my ring a half size smaller.
I would recommend offering dummy rings for customers to try out??
And would it be possible to change my order size?
on 10-07-2018 01:37 PM
Hi @16reshn thanks for your feedback regarding having 'test rings' for our customers to try on in Branch, I've passed this through to our Halo Team.
In regards to ordering a new ring in a smaller size, if when the ring arrives it is too loose for your finger, you can certainly apply for a smaller size. Please keep in mind that the $39 device fee will still apply.
If it helps, my Halo was true to size when I tried it on.