on 02-10-2016 08:45 PM
@Jakeyboy: It depends on the type of account, and when it was opened.
Some transaction accounts opened prior to 18 NOV 2013 have a safety net facility, which is a "fee-free and interest-free Overdraft Facility of up to $100, which means that we may honour payments that result in your account being overdrawn by up to $100 without charge."
If your account was opened after this date, BWA can elect to honour a transaction which may overdraw your account. If this happens, you may be charged an honour fee.
You can find full details of how your account is handled in these situations by reading the product schedule. To find it for your product, go to the Personal > Everyday Accounts page, find your account and click learn more, then click on the Read the small print link towards the bottom of the page. You can find the product schedule there, along with all the other documents related to your account.
And if you think your account has been incorrectly allowed to go into a negative balance, think you're due a fee refund, or have a financial hardship situation you need the banks help with - give Customer Service a call at your next chance.
on 03-10-2016 10:26 AM
on 21-04-2018 09:52 AM