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BPay View sets my account to 'INACTIVE'

Posted by Adritek Adritek
Message 1 of 4 64 Views

TLDR: Partner signs up for BPay View - I sign upto see them as well - I register - Account gets set to 'inactive'

 

My partner set up BPay View for our Council fees and Utilities.

We share a mortgage - and accounts, but I cannot see the BPAY View bills.

I called up BW - "Hey, wuzzup?! I can't see my BPAY View bills (on the same accounts that I share with my partner)!"

BW dude says - "Hey - that's okay! You just need to sign up to it too!"

Fair enough, I sign up to the same bills as my partner - easy.

 

Within an hour both of our accounts have been set to 'INACTIVE'.

 

Can PBay view only handle one sign up? How do I re-activate (I got payments in the pipeline!).

 

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Re: BPay View sets my account to 'INACTIVE'

Posted by MegB MegB
Message 2 of 4 64 Views

Hi @Adritek thanks for getting in touch! BPay View will show a bill as 'inactive' until the first bill is received after registration. Once that first bill has been received, it should say that the bill is 'active'. I hope this helps! Smiley Happy

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Re: BPay View sets my account to 'INACTIVE'

Posted by Adritek Adritek
Message 3 of 4 53 Views

Hi @MegB,

Sorry, the wording is all a bit muddy to me. I'm hoping to get some more clarity.


"BPay View will show a bill as 'inactive' until the first bill is received after registration. "


So after I register a bill - it's supposed to show as 'inactive' - even though it's not paid?


"Once that first bill has been received, it should say that the bill is 'active'."

This statement has me a bit stumped - the bill that I entered was the first bill (and has not been paid), and is marked 'inactive'.

By all means - can you please explain it like I'm a 5 year old (seriously! Smiley Wink).

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Re: BPay View sets my account to 'INACTIVE'

Posted by MegB MegB
Message 4 of 4 52 Views

Sure thing Smiley Very Happy

The bill is showing as inactive because you've not yet received a bill through the BPay View system. When the next statement is issued by the biller, you will see that the status will change. 

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