on 27-02-2017 08:08 PM
The most frustrating bank EVER. After 2 weeks from the time I opened a new account I still can not access MY MONEY. I recieved my PAN, I activated my card, my employer put my pay in said account, I called to ask "where is my secure code" first time I was told I would be called within 48 hours, no I was not. I called back and was told I would be called back within 72 hours, I WAS NOT. I called again, they told me to go to a branch. I went to the Bourke st Melbourne branch where I showed my Licence, activated Bankwest card, answered questions and was told my SECURE CODE would be SMSed to me. I withdrew cash because I did not trust what she was saying going on past experience and BOY WAS I RIGHT. 16 hours later and still no code , no pin, no apology. BANKWEST YOU ARE THE WORST EVER
on 28-02-2017 11:21 AM
Hi @aworld, I'm sorry to hear of your experience and I'd really like to look into this further so we can get to the bottom of this for you. For security reasons we can't access or discuss any personal account information over the forum. Can you please send me an email with your forum username, full name and contact number to email@example.com and I will ensure this is escalated and I will arrange for a specialist to call you as soon as possible? Thanks
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