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Arrogance

Posted by LIamJG LIamJG
Message 1 of 2 291 Views

In a recent effort to sort out why I was charged undue fees on my account I was met with arrogance. I have banked with Bankwest for many years, have a business with them and they know how much money goes through my 11 accounts. 

 

Instead of trying to retain my business Bankwest called and wanted to assist me in closing my accounts. 

 

So glad I am not a shareholder in Bankwest or Commbank right now, what a bunch of dickheads

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Re: Arrogance

Posted by DanaeC DanaeC
Message 2 of 2 286 Views

Hi @LIamJG, I'm very sorry to hear this, it's certainly not the way we want you to be feeling or the experience you want you to be having.
 

I'd really like to discuss this with you further and address your concerns, so if you could please send your full name, Forum username and best contact number to Forum@Bankwest.com.au, we'll be in touch today.
 

Thank you.

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