on 03-04-2019 07:31 AM
I tried to deposite yesterday around $3200 but the machine was showing $3100 . Then I hit "cancel and take my cash back" botton in order to recalculate. But the ATM just ate my money without giving the card back.Waited several hours so the staff finally assited us (although not busy ) and filled out a dispute form.
Please inform what else I can do . phone customer service said it took 45 days!?!! but shouldn't you locked the ATM down at the very least and also count the money immediately or at least on the following day?? it was during business hours? why couldn't you do that ?? will you still give money back after 45 days!!!it is very long and all traces will be ereased by then!
on 04-04-2019 09:14 AM
I'm very sorry this has happened @David2019 and understand this is an incredibly frustrating and concerning situation.
Would you mind sending through an email to firstname.lastname@example.org with your Forum username, full name, best contact number and current location so I can arrange for a specialist to get in touch so we can look into this further for you?
on 08-04-2019 04:28 PM
I can see bankwest called me twice today. however I was at work and missed the 2 calls! Despite my multiple attempts (both on the online messenger and in person at the branch) It is really inconvenient to talk on phone during business hours. I specifically noted in my dispute form to contact me via email. However, despite my efforts, you guys still call during business hours.
so when I call back to the bankwest number, your customer service person said they could not identify who called me so there is nothing they can do. They cannot even check the update on this case.
I regret joinging Bankwest.
First your ATM ate my $3200 interest free and only gave standard response like "we willl look into it and have a outcome in 21 - 45 busienss days"
The ATM was located in a NSW branch, however, branch mananger and its staff all seem like just a decoration.Because they know nothing about the ATM and keep saying they do not have access to the ATM at all. It looks like they are pretty good at NOT taking responsibilities.
Then only willing to call me at a time of your choice. no reference number or even a name was left to my voice mail so I can follow up.
You should be apologing about taking my money! you should have options ready for me to contact you at MY convenience!
on 09-04-2019 10:45 AM
on 11-04-2019 05:11 PM
Once again, the CST team tried to call me at a time that is not convenient. and you guys ealier informed the ATM will finish balancing today 11 Apr 2019 Yet no money has been deposited back
I cannot hang around to wait for your call during business hour any more
why on earth did you need to call me any way? if there is no real update like you said. Why couldn't you just email me or SMS something to me!!!
won't you just deposited money back to my account if you finally were able to find the difference ?
This has caused so much inconvenience and stress. This is absurb.
so there was already a dispute by paper put through. and there was a case already created.
If you found the money, will you just deposited back?or have to talk to me first?
really I just need to know this
on 16-04-2019 02:55 PM
Hi @David2019, this is currently assigned to a case manager from our Customer Care team who will contact you to discuss this. I'm sorry we can't assist further via this channel.
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