Everyday Banking

[#1]

All fixed 

[#2]

Hi @Mike74r, just wanting to clarify that your enquiry has been resolved? Let me know if you need any further assistance

[#3]

Hi 

Yes it has been resolved. A malfunction of an ATM shouldn't take 4 days to fix. To have $2000 in limbo for 4 days not knowing if you will ever see that money again is a stressful time. I know with the ANZ bank when you make a deposit and the ATM malfunctions the ATM gives you the money back. Maybe your ATM's should do the same thing.

[#4 · Accepted solution]

I can definitely appreciate where you are coming from @Mike74r, and will ensure that your feedback is passed on in regards to this. I am glad to hear that this has been resolved for you, thank you.

[#5]

Bankwest Smart ATM always have this issue. 

[#6]

Hi @Kitten, I'm sorry you feel this way. Is there a particular ATM you are referring to? I'd really like to ensure that this is passed on to be looked into. Thanks.

[#7]

Bondi Junction thanks for looking into the issue. 

[#8]

Thanks @Kitten, I've passed this on to our ATMs Team for investigation.