on 09-02-2017 04:22 PM
I have a BW Qantas Transaction account and i am getting charged ATM fees.
In the product schedule for this account it states in section 4 fees and charges the following:
There are no electronic, cheque or counter withdrawal fees applicable to this account.
An electronic transaction is:
- any cash withdrawal or purchase made at or using any EFTPOS terminal, except where a Debit Mastercard is used and the "Credit" button is selected;
- any debit transfer or payment made using Bankwest Online Banking or Phone Banking;
- any Direct Debit or Periodical Payment; or
- any cash withdrawal or debit transfer made at or using any ATM in Australia and overseas.
Point 4 there states very clearly any ATM in Australia and overseas. So why am i being charged ATM fees??
Looking forward to your response.
Thanks and sincerely
on 10-02-2017 08:34 AM
Hi @parkec02, thanks for contacting us in regards to this. There are no ATM fees charged by Bankwest on this account, however other banks outside of the Bankwest ATM network may charge a fee to use their ATM if you're not a customer of their bank. These fees are not charged by Bankwest and are outside of our control. When using an ATM that charges these fees, they do advise you in advance of the fee and you would need to accept this fee on the machine before proceeding with the transaction.