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ATM Fault

Posted by ledj ledj
Message 1 of 2 44 Views

I'm waiting for a $2000+ deposit taken by the ATM. 6 - 8 weeks they say. 3 morgage repayments are due in this time. If my account overdraws will the bank cover my fees? By the way CBA only take 5-7 DAYS to resolve their ATM disputes. 6-8 weeks is a joke.

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Re: ATM Fault

Posted by DanaeC DanaeC
Message 2 of 2 29 Views

Hi @ledj, I'm sorry to hear you're needing to dispute a deposit.
For security reasons we can't access or discuss any personal account information via the Forum, so we'd need to speak with you over the phone. Can you please send me an email with your full name, contact number and the details of how you lodged the dispute form to forum@bankwest.com.au, I'll arrange a call to have this looked into and discussed further.
Thank you.

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