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21-45 working days (4-10 weeks) to refund $?

Posted by BC BC
Message 1 of 2 1,758 Views

Bankwest ATM didn’t dispense my cash but withdrew my account.


Bankwest St day it will take 21-45 working days (4-10 weeks) to resolve this issue.


It was ‘only’ $60 but now I have not petrol money or money for my boys to play their last basketball game this weekend.


Merry Christmas to us and our 4 children.


Bankwest’s ‘process’ is ridiculously lengthy and they will give no account to he customer of where they are at in the process. 


Meanwhile the customer pays, with lack of $, and the associated stress, and borrowing $ to get by. Bankwest make no offer/effort to expedite the process for their customer.


Very disappointing, frustrating, and stressful for customer and their family.

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Re: 21-45 working days (4-10 weeks) to refund $?

Posted by LyndsC LyndsC
Message 2 of 2 1,757 Views

Hi @BC, I'm sorry to hear of your experience. While we do advise of the timeframe you mentioned, this is a worst case scenario. In many instances the funds are returned a lot sooner. While I can certainly understand where you're coming from and how frustrating this is, we do need time to investigate the dispute and audit the ATM's.  If you can please send me an email to with your full name, forum username and contact number, I will arrange for a specialist to call you and discuss this further.

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