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scam

Posted by susan1 susan1
Message 1 of 4 834 Views

Hi

I was scammed on an online purchase using my debit card. Can they use my number and security number to make more purchases?? And can i get a refund?? What do you suggest is best?

Thanks

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Re: scam

Posted by LyndsC LyndsC
Message 2 of 4 830 Views

Hi @susan1,  we would need to place a hold on your card and arrange a new one to ensure that no further transactions can take place. It would be best to give us a call on 13 17 19 as soon as possible, or speak with us online via our secure messaging service so we can assist with this and help you arrange a transaction dispute.

You can access messaging by logging into online banking using a computer and selecting "Message us now".

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Re: scam

Posted by susan1 susan1
Message 3 of 4 827 Views

Thankyou so much...I have contacted the bank and a transaction dispute form has been sent to me.

Kind regards

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Re: scam

Posted by LyndsC LyndsC
Message 4 of 4 817 Views

I'm glad to hear this @susan1 - please let me know if you need any further assistance :-) ^Lynds

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