on 13-09-2017 11:44 AM
credit card renewal, my card expires in the next few weeks when would I be likely to see a new card being issued? or has it been lost in the mail. and I have more serious things to worry about. or dowe take our old ones into the bank and they issue new ones there?
on 13-09-2017 12:38 PM
Hi @chowetime, thanks for your enquiry.
A new card is automatically issued to your address on file, within 2 weeks of expiry of the current card. If your card is due to expire this month, the replacement could have already been sent, however our Contact Centre will be able to confirm if this is the case, and where this will be/has been issued to.
You can login to Online Banking from a PC and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for assistance with this. Alternatively, you can call 13 17 19 between 8am - 8pm your local time, 7 days a week. Thank you.