Bankwest Forum

Ask a new question
Reply
New Member

credit card

Posted by Bubbble101 Bubbble101
Message 1 of 2 253 Views
I have received a new credit card sent last week with my husband's last name. I have NOT requested for any of the accounts to be separated or merged nor have a new PAN. It has caused tremendous disruptions for us. I am not aware that a new card will be sent.Georgia only mentioned that a NEW ATM card would be sent. Nothing about a new credit card. I do not know who the card belongs to and today I received a mail with pin for (apparently) my credit card. That is not the name I would like to have on the card.

Is there anything else I need to know before things are done without my consent? Is this how the bank operates and is this the financial institution that we entrust our funds to?? I have received a new credit card sent last week with my husband's last name. I have NOT requested for any of the accounts to be separated or merged nor have a new PAN. It has caused tremendous disruptions for us. I am not aware that a new card will be sent. Georgia only mentioned that a NEW ATM card would be sent. Nothing about a new credit card. I do not know who the card belongs to and today I received a mail with pin for (apparently) my credit card. That is not the name I would like to have on the card.

Is there anything else I need to know before things are done without my consent? Is this how the bank operates and is this the financial institution that we entrust our funds to??
Reply
0 Kudos
Moderator

Re: credit card

Posted by SarahF SarahF
Message 2 of 2 252 Views

Hi @Bubbble101, I'm so sorry to hear this! I'd really like to look into what's happened to get this sorted. Via the forum I'm not able to identify you for your privacy however if you can email me at socialmedia@bankwest.com.au I'll look into this ASAP. (Feel free to pop in the subject line Attn: Sarah) Thanks!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.