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credit card issues - unable to use

Posted by Brookseh Brookseh
Message 1 of 2 908 Views

Hi there, I was sent a new credit card at the beginning of January and it worked fine for the last 3 weeks. I was back in Australia using the card no problem and now I've come overseas it's no longer working? I'm unable to book flights on-line or pay in restaurants etc. As I'm overseas it's difficult for me to call direct. Does anyone know if there is a chat function or has anyone had this issue previously? I've also not received an email which I have in the past saying that they have put a hold on my card due to unusual activity so not too sure what the problem is. I pay my credit card off as soon as I make a purchase and I have the full limit available. Sorry for the rambling! 

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Re: credit card issues - unable to use

Posted by DanaeC DanaeC
Message 2 of 2 897 Views

Sorry to hear you're having trouble @Brookseh.

We're unable to view or provide any personal information via the Forum, though if you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, our Online Team would be happy to take a look at what's happening here.

Alternatively, is there a landline at your accommodation per chance? If so, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a 24/7 reverse charges number when calling from a landline, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

Otherwise, you can call us on +61 8 9449 2840 using mobile or Skype - please note that standard international call/Skype rates will apply.

I hope this helps.

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