on 10-11-2016 12:45 PM
I am in the progress of applying for a top up on my home loan. For the past 5 years my partner and I have been paid into a Bankwest account. We have a Bankwest homeloan. We were told first, that we didn't need to supply payslips because of being paid into Bankwest account - great! Then later that day we were told due to some defaults on the account that we would need to supply payslips becauase it is company policy.
The defaults were due to direct debits between the transaction account and the homeloan. I have never defautled on a home loan payment. In fact, my home loan account has always been between $1000 - $5000 in surplus.
I was told that it is a Bankwest policy that if there is a default that I need to send in my payslips. My question is, what, at all, does that policy achieve? Considering my payments have been regular for the past 5 years from one employer, what piece of information in my payslip will help with the desicion making process?
on 21-11-2016 02:07 PM
Hi @oreillycameron, thanks for contacting us in regards to this. While I can understand where you're coming from, we are unable to disclose the reasoning behind our lending guidelines. If you're unhappy with our processes, it would be best to complete a Customer Relations Feedback Form so we can contact you and discuss your concerns.
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