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Unused, locked away debit card for 2 years hacked, used to purchase online

Posted by gbart17 gbart17
Message 1 of 2 346 Views

My partner and I have had a home loan account / offset transaction account for nearly 2 years now. bankwest sent us both debit cards which we promptly put in a safe since day 0 when we received them. we have no reason to use them as we have an account with another bank which we use for every day use / online. a week ago a transaction showed up in our offset transaction account which showed on online purchase (in usd) at zulily which we both do not have an account with. that would mean my partner's card was compromised but i am now wondering how anyone would've obtained that number and used to purchase online when we have the card stored in a safe and never used for 2 years!

 

in the interest of strengthening our account security, would anyone be able to advise how a hacker may have gotten the card number and details to make an online purchase? maybe it's something no one here wants to hear but could bankwest possibly be compromised on the inside??

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Re: Unused, locked away debit card for 2 years hacked, used to purchase online

Posted by LyndsC LyndsC
Message 2 of 2 321 Views

Hi @gbart17, I'd really like to look into this further for you, so that we can try get to the bottom of this. Can you please send me an email to forum@bankwest.com.au with your full name, forum username and contact number so that I can escalate this and arrange a call to discuss? Thanks.

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