on 18-10-2017 08:22 PM
I have been trying for 36 hours to get my card unblocked. I did not authorise it to be blocked . It is VITAL that it is unblocked. I am on a cruise boat with limited internet and phone access. I have rung the overseas help number 15 times with no success. All my direct debits operate on this card. I will not be back in Audtralia until December 10. Please confirm this email and that my card is unblocked. I am contacting the banking ombudsman and my solicitor to advise of this situation. I can pay no bills. Power, water, Telstra, and health cover could all be lost.
UNBLOCK THIS CARD ENDING 7570 IMMEDIATELY!!!!
Not only have I not been able to contact anyone I cannot unblock my card on my account it will not let me. Also I have a $1000 bill to pay on the boat!!!!!!!!
on 19-10-2017 09:21 AM
Hi @davidcruise, I'm sorry to hear your card isn't working, I understand this is would be frustrating and would like to look into what has occurred here. As we're unable to ID you through the Forum to view your accounts, please email us your full name, best contact number and current location to email@example.com so we can arrange for a specialist to contact you. Thank you