on 09-09-2018 10:38 AM
The bank figures are correct but I want to know why the bank took $2,374.65 from my bank for the statement payment date of 27 August 2018 when the statement was for $81.86?
There was no problems with the payment as there was money in my bank to cover the extra payment amout taken out by you.but there could have been.
Please explain why the extra amout was made.
Solved! Go to Solution.
on 09-09-2018 01:17 PM
Hey @Brucecar this is concerning. If you could please log into our app/online banking and hit the "Ask us"/"Message us now" button, our Messaging Team can look into what's caused this to happen. Alternatively, if you'd prefer to have a chat, our Contact Centre are available on 13 17 19. We're available 24/7 365 through both channels.
on 10-09-2018 04:29 AM
Solved, I had direct debit set up as credit card current balance instead of actual balance of the card on the due date.
Thanks to Message us now. Bruce