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Reverse Overseas Card Payment

Posted by ASR ASR
Message 1 of 5 1,284 Views

I purchased goods (40 PDS) from a UK website only to find out after payment that the business is in China. When I attempted to return to website, it does not exist.  Is there any way one can get the transaction reversed and recover the funds.  Some of the items I purchased were posted, not what was advertised on the website, cheap imitation. 

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Re: Reverse Overseas Card Payment

Posted by DanaeC DanaeC
Message 2 of 5 1,274 Views

Hey @ASR, how frustrating! Really sorry to hear that happened to you.

 

While we can't "reverse" a transaction once it has been debited, we can certainly dispute it on your behalf. This previous Forum Post should help with your next steps, including how to start the dispute process, and a link to the required form.

 

Any further questions, let me know.

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ASR
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Re: Reverse Overseas Card Payment

Posted by ASR ASR
Message 3 of 5 1,263 Views

Thanks for the link and feedback. I have submitted the form and now will wait a see.

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ASR
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Re: Reverse Overseas Card Payment

Posted by ASR ASR
Message 4 of 5 1,230 Views

I received a letter today informing me that the funds were refunded, thanks

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Re: Reverse Overseas Card Payment

Posted by DanaeC DanaeC
Message 5 of 5 1,228 Views

That's great news @ASR, really glad to hear this has been sorted for you. Have a great day Smiley Happy

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