Bankwest Forum

Ask a new question
Reply
New Member

Refund for Kickstarter project

Posted by Hjd_1969 Hjd_1969
Message 1 of 3 541 Views

Hi

i backed a project for which my credit card was charged last year and have not received the goods. From the feedback on the project this is the case for a lot of backers and those that have received their goods are very unhappy. How can I arrange for a refund?

 

thanks

Reply
0 Kudos
Moderator

Re: Refund for Kickstarter project

Posted by DanaeC DanaeC
Message 2 of 3 539 Views

Hi @Hjd_1969, I'm sorry to hear this. We can certainly take a further look - you can read more about our Transaction Dispute process here. Let me know if you have any further queries, thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Refund for Kickstarter project

Posted by Hjd_1969 Hjd_1969
Message 3 of 3 538 Views

Thanks for that. I have contacted the owner of the project and will complete the transaction dispute form if he does not respond - which looks likely from other backer comments.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.