Bankwest Forum

Ask a new question
Reply
New Member

Received unrequested EFTPOS card

Posted by znbroxton znbroxton
Message 1 of 2 403 Views

I received a unrequested EFTPOS card from BANKWEST.  I have a DEBIT MASTERCARD which is not ready to expire until August 2018.  As I do not wish to use this EFTPOS card, (I would only request a DEBIT MASTERCARD when my card is due to expire) how do I ensure that this card is not put into use?

Regards

Zoe Broxton

Reply
0 Kudos
Moderator

Re: Received unrequested EFTPOS card

[ Edited ]
Posted by DanaeC DanaeC
Message 2 of 2 395 Views

Hi @znbroxton, thanks for your enquiry. Can I ask if you have ever held a standard Debit Card for your account in the past? If you have received one that you did not order, it could be that an expired card has been reissued to you. Via the Forum we are unable to view your details to confirm what has happened, however you can login to Online Banking and select the "Chat Now" button at the bottom of your screen and discuss this with a consultant between 7am - 6pm Monday - Friday AWST. Alternatively, you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week to have this looked into. Thanks!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.