on 14-05-2017 06:20 PM
I received a unrequested EFTPOS card from BANKWEST. I have a DEBIT MASTERCARD which is not ready to expire until August 2018. As I do not wish to use this EFTPOS card, (I would only request a DEBIT MASTERCARD when my card is due to expire) how do I ensure that this card is not put into use?
15-05-2017 03:22 PM - edited 15-05-2017 03:23 PM
Hi @znbroxton, thanks for your enquiry. Can I ask if you have ever held a standard Debit Card for your account in the past? If you have received one that you did not order, it could be that an expired card has been reissued to you. Via the Forum we are unable to view your details to confirm what has happened, however you can login to Online Banking and select the "Chat Now" button at the bottom of your screen and discuss this with a consultant between 7am - 6pm Monday - Friday AWST. Alternatively, you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week to have this looked into. Thanks!