on 12-04-2018 12:24 AM
Hello. I misplaced my card and while I was finding it I put a temporary card lock because I genuinely thought I dropped it someone or someone has stolen it. But after I have found it and try to unlock the card. The bank application keeps telling me "sorry there was a problem updating your card" this is so frustrating please help me.
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on 12-04-2018 10:49 AM
Hey @nathanrey, I can appreciate that would be frustrating!
Whilst we can't access your accounts over the Forum, we'd love to help you via Online Banking. If you can log in (using a desktop or laptop computer), and select "Message us Now" our Online Team would be happy to look into this, and are available 24/7 to assist. Alternatively if you can't access Online Banking, you can give us a buzz at any time on 13 17 19.
Please let me know how you go.
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on 12-04-2018 10:54 AM
on 12-04-2018 11:07 AM