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Problem updating my card

Posted by nathanrey nathanrey
Message 1 of 4 107 Views

Hello. I misplaced my card and while I was finding it I put a temporary card lock because I genuinely thought I dropped it someone or someone has stolen it. But after I have found it and try to unlock the card. The bank application keeps telling me "sorry there was a problem updating your card" this is so frustrating Smiley Sad please help me. 

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Re: Problem updating my card

Posted by DanaeC DanaeC
Message 2 of 4 103 Views

Hey @nathanrey, I can appreciate that would be frustrating!

 

Whilst we can't access your accounts over the Forum, we'd love to help you via Online Banking. If you can log in (using a desktop or laptop computer), and select "Message us Now" our Online Team would be happy to look into this, and are available 24/7 to assist. Alternatively if you can't access Online Banking, you can give us a buzz at any time on 13 17 19.

 

Please let me know how you go.

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Re: Problem updating my card

Posted by nathanrey nathanrey
Message 3 of 4 102 Views

@DanaeC i did made a call! the problem has been solved. There was absolutely nothing wrong with the bankwest application  It was merely a technical problem in internet connectivity.

 

Thanks for helping!!! 

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Re: Problem updating my card

Posted by DanaeC DanaeC
Message 4 of 4 98 Views

Glad this was sorted for you @nathanrey Smiley Happy Thanks for banking with us, have a great day!

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