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cgm
Senior Contributor
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Previous credit card remain visible on my online account after I complete a card contract variation?
Posted by cgm cgm

on ‎29-12-2015 05:13 AM

Message 1 of 3 1,327 Views

I recently completed a card contract variation and activated my new card. However, my previous card account remains visible on my online account.  New purchases are appearing in the balances section of both accounts.

 

How long will my previous account remain visible, and why is it necessary?

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PeteW
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Re: Previous credit card remain visible on my online account after I complete a card contract variat
Posted by PeteW PeteW

on ‎29-12-2015 10:58 AM

Message 2 of 3 1,318 Views

Thanks for your question @cgm - the old card should disappear from your account listing in online banking within 7 days of activating your new card. If it's not gone after this time, give us a call on 131719 from 8am-8pm local time and we'll get it sorted out for you.

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cgm
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Re: Previous credit card remain visible on my online account after I complete a card contract variat
Posted by cgm cgm

on ‎06-01-2016 10:55 PM

Message 3 of 3 1,305 Views

Great thanks @PeteW!

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.