Bankwest Forum

Ask a new question
Reply
New Member

Payment authorizations

Posted by Moira_anne2002 Moira_anne2002
Message 1 of 2 836 Views
When I paid using my card it authorised the amount but then the amount went through 2 days later however the authorised amount is still there which means I have been charged twice??
Reply
0 Kudos
Moderator

Re: Payment authorizations

Posted by LyndsC LyndsC
Message 2 of 2 835 Views

Hi @Moira_anne2002, this can sometimes happen depending on the way the transaction is processed by the merchant. It's likely that the duplicate "authorisation only" transaction will not actually fully process and will instead drop off the account. This can sometimes take a few days. If the transaction does authorise we would need to arrange a transaction dispute. For security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you over the phone. If you can give us a call on 13 17 19, we can look into this further for you and discuss what options may be available.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.