on 12-09-2016 09:41 AM
on 12-09-2016 10:39 AM
Hi @Moira_anne2002, this can sometimes happen depending on the way the transaction is processed by the merchant. It's likely that the duplicate "authorisation only" transaction will not actually fully process and will instead drop off the account. This can sometimes take a few days. If the transaction does authorise we would need to arrange a transaction dispute. For security reasons we can't access or discuss any personal account information over the forum, so we'd need to speak with you over the phone. If you can give us a call on 13 17 19, we can look into this further for you and discuss what options may be available.