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Overseas authorisation only

Posted by MegMat MegMat
Message 1 of 3 3,896 Views
Hi there

I am currently overseas and have used my credit card at a hotel. Firstly they held a holding deposit, which was equivalent to the total hotel stay. Then upon check out they charged for the accommodation again.
Both of these transactions appeared as "authorisation only" in my online banking. The payment made on the final day has been cleared by Bankwest, however the so called holding deposit is still appearing as authorisation only - note the hotel name is not appearing next to this transaction. How long will it take for the authorisation only holding deposit to time out / be reversed? ie. from the date first placed on the credit card.
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Re: Overseas authorisation only

Posted by LyndsC LyndsC
Message 2 of 3 3,893 Views

Hi @MegMat, generally when a hotel takes a deposit amount they will remove the hold when you check out. This usually takes a few business days to drop off the account. If the company have not yet removed the Authorisation only, we would need to speak with you over the phone so we can look into this. You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

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Re: Overseas authorisation only

Posted by thewinchester thewinchester
Message 3 of 3 3,892 Views

@MegMat: The issue here arises from how the hotel processed your final credit card charges at checkout.


A lot of hotels in the Asia Pacific region, and elsewhere, are a little lazy. Rather than processing the final charges by retreiving them and handling against the original pre-authorsation, they batch process their transactions nightly in a seperate system.


So that why it appears as two entries on your statement.


One of the best things you can do is complain to the hotel chain and their management. It won't solve the immediate issue, but it will draw their attention to how their accounting and front of house practices impact guests. The more people who complain about these poor behaviours, the less and less they will happen in the hotel industry.

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