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Overseas and locked out of everything

Posted by EmilyB EmilyB
Message 1 of 4 1,358 Views

Hi there,

 

I am in the UK, using a different mobile, reliant on transient wifi, I can't call the bank as I have limited privileges with current SIM, I can't confirm via bankcode SMS as I have a UK mobile, I have a different have a current transaction dispute that I have been unable to resolve due to issues with remote areas and wifi (it needed to be resolved today, despite my best efforts to communicate via bank mail), and to top it all off I have now been locked out of my online banking account which I cannot reset due to not having access to my mobile! 

Help? Getting a credit card for use overseas has been nothing short of a nightmare. 

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Re: Overseas and locked out of everything

Posted by PeteW PeteW
Message 2 of 4 1,352 Views

Sorry to hear of the troubles you're having @EmilyB. If you can send me your best contact number and time to call to forum@bankwest.com.au I'll arrange for a colleague of mine to get in touch with you and see if there's anything they can do to help. While transaction disputes can take some time we may be able to help with SMS code for example.

 

By the way, did you notify us of your overseas travel either over the phone, in store or via mobile/online banking? This can help avoid the most common issues with banking while overseas. 

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Re: Overseas and locked out of everything

Posted by EmilyB EmilyB
Message 3 of 4 1,320 Views
Thanks @PeteW I have sent the details through to forum@bankwest.com.au and will await on someone to contact me.
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Re: Overseas and locked out of everything

Posted by SarahF SarahF
Message 4 of 4 1,318 Views

Thanks @EmilyB - I've just got your email and I'll arrange a call for you. ^Sarah

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