Bankwest Forum

Ask a new question
Reply
KR
New Member

Order New Card Online

Posted by KR KR
Message 1 of 4 3,509 Views

Hello,

I'm currently working out on site where I dont have a phone to call you. Can I order a new bank masercard debit card online, as I have lost my card.

Kind Regards,

Kim

Reply
0 Kudos
Moderator

Re: Order New Card Online

Posted by LyndsC LyndsC
Message 2 of 4 3,508 Views

Hi @KR, I'm sorry to hear you have lost your card. We can certainly arrange a replacement for you without you needing to call. However as we're unable to identify you through the Forum, you'll need to contact us via live chat to arrange this. To access live chat, you'll need to log into your online banking via a computer and click 'Chat Now' during WA business hours. I hope this helps!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Order New Card Online

Posted by Lilly Lilly
Message 3 of 4 1,857 Views

There's no chat now box I've logged into my account and I'm trying to order a new card as I lost mine.

Reply
0 Kudos
Moderator

Re: Order New Card Online

Posted by DanaeC DanaeC
Message 4 of 4 1,854 Views

Hi @Lilly, I'm sorry to hear you've lost your card.

We've replaced the "Chat Now" with a "Message us Now" button, located in your Online Banking. This is available 24/7 for your convenience. If you're unable to access your Online Banking, you can call our Contact Centre on 13 17 19 at any time for assistance.

It may also interest you to know that if you have the most updated version of the Bankwest Mobile App, you can now place a temporary hold on your card via the "Manage" tab of the account once you have selected it from the list. This is a new feature, so it is only available on the most recent version of the app. This will ensure your current card is unable to be used without your knowledge or consent whilst you are arranging a replacement.

 

Hope this helps!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.