Bankwest Forum

Ask a new question
New Member

New card hasn’t arrived

Posted by hegartma hegartma
Message 1 of 2 604 Views

I ordered a debit MasterCard 2 weeks ago and it hasn’t arrived. I presume it’s due to my address in bankwest system having to be redirected as I’m not living at the address listed at the moment. I ordered another card with my residential address just then and I was wondering what I should do now as on manage my cards the undelivered one appears? 

0 Kudos

Re: New card hasn’t arrived

Posted by DanaeC DanaeC
Message 2 of 2 592 Views

Hi @hegartma, this is something we'd definitely like to look into for you.


We'll need to ensure your address is correctly held - we can have a mailing address and residential address listed, and can expire/update the mailing address when you're ready. To ensure everything is up to date, please speak with our Contact Centre by logging into your Online Banking and selecting "Ask Us" (Mobile App) or "Message us Now" (PC). Alternatively, you can give them a call on 13 17 19 - both services are available 24/7 for your convenience.


Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.