on 02-05-2019 04:12 PM
I don’t currently have an account with bank west however have submitted an application online. I am wanting to do my identity check online also, is this possible or do I have to go into a branch?
on 06-05-2019 10:13 AM
Hey @ADK thanks for reaching out.
It's hard to confirm 100% without viewing the application (we can't see any details via the Forum I'm sorry) though generally speaking, if you're not already a Bankwest customer then you would need to go into a Bankwest branch or an Australia Post outlet to complete the process and have your ID sighted.
If you'd like to follow up, give our Contact Centre a call on 13 17 19 - they're available 24/7 to help out.
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