Bankwest Forum

Ask a new question
New Member
Accepted Solution

New Crad hasnt arrived..

Posted by 64906640 64906640
Message 1 of 2 914 Views

Hi Orderded a new card for by buisness account, the pin has arraived but not the card.



0 Kudos

Re: New Crad hasnt arrived..

Posted by DanaeC DanaeC
Message 2 of 2 912 Views

Hi Charlotte, thanks for reaching out.


When a card arrives, the PIN follows within the next 10 business days, to ensure that these details don't arrive at the same time. In saying that, you'll actually be able to set your own PIN in your Personal Online Banking, as long as you can see the account on the "Account Information" home page.

To do this, click on "Self Service > Manage my Cards" and follow the prompts. You'll need access to the full site as well as your registered Australian mobile phone to set this up - so if you aren't able to finalise a PIN, it would be best to call our Business Support Team on 137 000. They're available between 6am - 8pm AWST Monday - Friday, and 6am - 2.30pm AWST on Saturday's.

Thank you.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.