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New Card fee

Posted by aliciai aliciai
Message 1 of 3 455 Views

Hello, i was charged for the first time ever a $15 new card fee. Its not like i order one every week. Its very rare i loose my card.

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Re: New Card fee

Posted by thewinchester thewinchester
Message 2 of 3 454 Views

@aliciai: The debit card replacement fee is waived when the card has been stolen (police report required) or is damaged. (see http://www.bankwest.com.au/library/pdf/PDS_20040121-160125.pdf)

 

If your card was replaced because of one of the allowed fee waiver reasons, call Customer Service, or send a secure Bankmail message via Online Banking, so they can review this for you.

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Re: New Card fee

Posted by LyndsC LyndsC
Message 3 of 3 451 Views

Hi @aliciai, I'm sorry to hear this. Via the Forum I am unable to view your details to see what has happened, however if you give us a call on 13 17 19 between 8am - 8pm your local time, or select the "Chat Now" button once logged into your Online Banking between 7am - 6pm AWST Monday - Friday, a consultant can certainly take a look for you.

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