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Trent
Trent
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My spending does not match what im owing
Posted by Trent Trent

on ‎04-09-2018 06:12 AM

Message 1 of 2 816 Views

I spent a certain amount, added it up from the statement and pay it and there is still outstanding money. Why are you taking money and its not showing????? 

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DanaeC
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Re: My spending does not match what im owing
Posted by DanaeC DanaeC

on ‎04-09-2018 11:15 AM

Message 2 of 2 814 Views

Hi @Trent, thanks for reaching out.

The total spend of all transactions (including any applicable fees and interest) would be listed on the statement itself, when it's issued every 30 days. There will still be amounts "outstanding" as such even after the statement is issued, as this would be any new spend. These transactions would be listed on the next statement and do not count toward the owing balance on the already issued bill.

We're not able to view your account(s) via the Forum I'm sorry, so if you'd like to discuss this and break down the transactions, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out. Alternatively if you can't access Online Banking, you can give us a call on 13 17 19 - both services are available 24/7.

Thank you.

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Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.