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My spending does not match what im owing

Posted by Trent Trent
Message 1 of 2 764 Views

I spent a certain amount, added it up from the statement and pay it and there is still outstanding money. Why are you taking money and its not showing????? 

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Re: My spending does not match what im owing

Posted by DanaeC DanaeC
Message 2 of 2 762 Views

Hi @Trent, thanks for reaching out.

The total spend of all transactions (including any applicable fees and interest) would be listed on the statement itself, when it's issued every 30 days. There will still be amounts "outstanding" as such even after the statement is issued, as this would be any new spend. These transactions would be listed on the next statement and do not count toward the owing balance on the already issued bill.

We're not able to view your account(s) via the Forum I'm sorry, so if you'd like to discuss this and break down the transactions, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out. Alternatively if you can't access Online Banking, you can give us a call on 13 17 19 - both services are available 24/7.

Thank you.

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