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My card has been locked for 5 days

Posted by mbishop mbishop
Message 1 of 2 537 Views

My card has been locked for 5 days. EACH day i call up bank west and they said they are too busy to assist and that someone will call me back. This never happens. 5 days without money is an absolute joke from BankWest. I have spoken to the online chat person and she said she couldn't help and to call bank west. Whats the point in having an online assistance if they can't help.

I would never recommend this bank to anyone. As soon as they unlock my account i will be seeking a new bank.

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Re: My card has been locked for 5 days

Posted by LyndsC LyndsC
Message 2 of 2 536 Views

Hi @mbishop, for security reasons we can't access or discuss personal account information over the forum, so I'm unable to see what's happened here. Can you please send me an email with your full name, forum username and contact number to forum@bankwest.com.au, and I will look into this and ensure you receive a call. Thanks!

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