Bankwest Forum

Ask a new question
Reply
New Member

Merchant credit card fees

Posted by shutchison shutchison
Message 1 of 3 107 Views
 
Reply
0 Kudos
New Member

Re: Merchant credit card fees

Posted by shutchison shutchison
Message 2 of 3 106 Views

Dear Bankwest, I recently returned from a trip to Broome where I now see that the resort I stayed at charged a "credit card surcharge" of over 19% - they did this on the initial booking deposit (which I didn't realise at the time) & then again on the balance of the bill (again I did not see this until I returned home, as we departed the resort very early to catch our flight).  I think this is hugely excessive - especially when my Bankwest card is a debit card.  Does Bankwest have anything in writing that I can produce to the Resort, in an attempt to recover these hefty "surcharges"?  They did not forewarn me at any stage that I would be charged these fees for using my Bankwest debit card.  Thank you.  Kind regards, Sharon

 

Reply
0 Kudos
Moderator

Re: Merchant credit card fees

Posted by DanaeC DanaeC
Message 3 of 3 104 Views

Hi @shutchison, thanks for your enquiry. If you believe that these charges are not legitimate or were not outlined, you may wish to consider Disputing the Transaction. Whilst we can't guarantee the outcome of this, we can certainly investigate on your behalf. Hope this helps ^Danae

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.