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Master Card expired

Posted by davidjosephk davidjosephk
Message 1 of 2 207 Views

My Debit card is expring 05/19. TO date, I have not received a replacement card. Is rhere some that can help? Thanks.

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Re: Master Card expired

Posted by DanaeC DanaeC
Message 2 of 2 185 Views

Hi there @davidjosephk thanks for getting in touch.

Just an FYI that if your card is due to expire this month a new one will automatically be issued around 14 days prior to the end of the month, so it may be a good idea to follow this up with a consultant to confirm it's going to be sent to the correct mailing address.

 

You can order a new card at any time via the "Self Service > Debit Mastercard Request" tab in your Online Banking. Once received, you can activate it and choose your own PIN. Again, this is done within your Online Banking using the "Self Service > Manage my Cards" tab. An SMS Code is required for this, so make sure you have your registered Australian mobile phone handy.

Alternatively, you can log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team will be happy help you out. Otherwise, you can give us a buzz on 13 17 19 - both services are available 24/7 for your convenience.

 

Hope this helps!

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